Hostels should be opened to all & accessible to guests 24 hours a day

 No discrimination on the basis of race, colour, nationality, religion, disability, age, gender or sexual orientation

 YHA hostel staff to be trained to meet the needs of the guests

 Hostel should display Information about YHAI & its Membership and other services at the reception

 Hostel should display information about tourist places in the local area, public transport services & other valued information to the guest

 Staff training to place a strong emphasis on a friendly helpful approach and making guests feel welcome

  YHA hostels to meet local Health and Building Safety Regulations

 All surfaces, furniture, bedding and equipment, must be clean

 Proper care to be taken for any seepage, leakage or smell in the hostel

 Staff should follow proper cleanliness in attire, especially when preparing and serving food and beverages

 A good night's sleep (including the hire of freshly-laundered linen if it is not included in the overnight charge), and sufficient washing/shower facilities

 Surrounding grounds to be keep neat, clean, safe and tidy and maintained in an environmentally conscious way

 Appropriate steps to be taken for ensuring the security of guests & their possessions, including lockers for luggage & valuables, restricting unauthorized persons from entering the hostel premises

 Staff to be trained to handle emergency situations, recognize risks to the personal security or peaceful enjoyment of guests, and to assist guests who are injured or suffering illness

 YHA hostels to meet all applicable safety regulations and to hold current certificates of registration, as required by statutory authorities, and all required health and safety certificates

 The Manager must ensure that the right to privacy of all guests is respected at all times

  Privacy for men and women in hostel wherever possible

 All YHA hostels must ensure the general comfort of their guests

 Adequate ventilation with sufficient room floor area and ceiling height

 YHA hostels to have an adequate supply of running water in rooms

 All YHA hostels shall provide laundry service, which allows guests to do their personal laundry if it is not available in the vicinity

 Guests may be able to purchase some food items at the hostel or there should be a food shop in the vicinity

 Note:YHAI conducts regular inspection programmes to check whether these quality standards are followed and ensures that customer service standards are met.